Contact Centre Web Services
Contact Centre Web Services is an HTTP-based JSON API for the Puzzel Contact Centre platform.
The API handles functionality such as:
- Archive access
- Real-time monitoring
- Request handling
- System configuration
- User management
Documentation and an interactive API explorer are available on developer.puzzel.com.
🔐 Authentication Required
All endpoints require Puzzel ID authentication and appropriate customer permissions.
Getting Started: How to obtain and use a Puzzel ID access token
Note: Access tokens issued by the legacy Auth Service are still accepted and validated.
Legacy sign-in (customer number + username + password) has been disabled for Person-type users as of 9 June 2026. API, Bot, and Wallboard users retain temporary access if set to the correct account type.
🌐 API Base URIs
Depending on which area your customer belongs to, the API base address is different. Use the base URI that applies to your region for all API calls.
https://api.puzzel.com/contactcentre5
https://uk.puzzel.com/api/contactcentre5