Contact Centre Web Services

1. Introduction

The documentation for the Contact Centre Web Services (web service) can be found on relevant pages on developer.puzzel.com.

---

2. Authentication

All endpoints for the web service requires a valid access token.

2.1 Auth: Web Request and Web Response

The token is generated by the Authentication Web Service.

Below is a simplified example on how to use the Authentication Web Service.

The Auth web request requires a valid customer key, a user account and the account password.

POST https://auth.puzzel.com/api/authenticate/login
Content-Type: application/json
{
  "CustomerKey":"{your customer key}",
  "UserName":"{your user account}",
  "Password":"{user account password}"
}

The Auth web response contains the access token, if the HTTP Status Code is 200.

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8
{
  "accessToken": "eyJhbGciOiJFUzI1NiIsInR5cCI6IkpXVCJ9 - - -",
  . . . 
}

2.2 Web Service: Usage of access token

All further web request towards the web service must contain the Authorization: Bearer {accessToken} field, like this:

GET https://api.puzzel.com/contactcentre5/accesstokeninformation
Authorization: Bearer eyJhbGciOiJFUzI1NiIsInR5cCI6IkpXVCJ9 - - -